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Free Shipping in Canada

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Free Shipping in Canada

FAQ

Is shopping on Pro Naturals safe and secure?
Where are my products shipped from?
How do I return my product?
What if I don’t like my product?
What is Pro Naturals Hair Repair System?
How do I become an authorized Pro Naturals distributor?
How can I pay?

Ordering from Pro Naturals

Is shopping on Pro Naturals safe and secure?

Yes of course, any credit card information you enter on Pro Naturals is securely encrypted by industry-standard protocol, SSL (Secure Sockets Layer). Pro Naturals uses SSL to communicate with secure browsers like Internet Explorer, Firefox and Netscape. These browsers encrypt your credit card and personal information in a way that makes it extremely difficult for anyone to intercept and misuse while being transmitted between your computer and our server. If your browser is not secure, you will not be able to purchase on Pro Naturals.

Shipping Information

Where are my products shipped from?

We have warehouses in the United States, Canada, the United Kingdom and Hong Kong so your product will be shipped from the warehouse closest to you.

Do you provide international shipping?

Yes, we can ship to almost any country, to see which countries we ship to please visit our shipping details page.

How do I track my order?

To track your package, sign in here, go to "My Account" and review your Order History. If your item has shipped, tracking information will be added to your account.

Why does my order still show as processing?

If your order says "Processing", it is being prepared for shipping. If it says "Shipped", we've handed it off to a shipping carrier and you can view any available tracking information in your account.

Can I ship to a different address than my billing address?

Yes, you can and will have this option during checkout.

What are basic shipping costs?

We offer Free Shipping on all orders with standard delivery worldwide.

How much is international shipping?

Free, we offer worldwide shipping at no extra cost. Please note that shipping to some countries can take up to 2 weeks. For more information on international shipping please visit our shipping details page.

Will I pay sales tax or customs on my international order?

Depending on your Country’s customs policy, yes, you may be charged tax or customs on your package. If you are located in the following countries you will not be charged: Canada, the United States, Colombia, Spain, China, and the United Kingdom.

What if I cannot be there to accept my parcel upon delivery?

If you are not around to accept your parcel, the carrier will leave a card with details as to where your parcel is. You can then contact them to arrange a mutually convenient time to re-deliver or alternatively arrange collection from a local post office.

Returns & Exchanges

How do I return my product?

Important* Please DO NOT send the item back to the same address you received it from without contacting us first.

1. For returns, please send your receipt and give your reason for return to cs@pronaturals.ca. We will reply and let you know what steps to follow.

2. If possible, reuse your original shipping box and packing materials to secure the item(s).

3. Please return the item in the same condition in which you received it.

4. Unfortunately, we cannot refund orders received later than 21 days from the original purchase date.

5. For sanitary health concerns, we only accept the return for refund of liquids that are sealed / unopened in their original packaging. If your package has been opened we will not be able to provide a refund.

My package arrived damaged, what do I do?

If your package arrived damaged please contact customer service ASAP so that we can take care of the situation accordingly and get a new product delivered to you right away. Please visit our contact page for phone and email information.

How will I know my return has been received?

As soon as your return has been processed by our warehouse, you will receive an updated email as confirmation of your return.

In the unlikely event that you do not receive this email within 15 days of posting your parcel to us, please get in touch with Customer Service and we'll get back to you as soon as possible.

If you have returned your parcel using a service that can be tracked, please provide the reference number and carrier when you contact us.

How do I receive my refund?

Refunds will be made to the card used for the original transaction. Please allow 3-5 business days for the amount to post to your account after refunding. If you paid using PayPal then your PayPal account will be credited accordingly.

Can I cancel my order?

Once your order passes our initial security measures it is immediately sent to our distribution center to be dispatched. While we will aim to accommodate any order changes or cancellation requests but we cannot guarantee these can be actioned.

Do you have an extended returns policy over the Christmas period?

Yes, because we understand that Christmas can be a busy time of year, we have an extended returns policy. Orders placed between the 1st of November and the 24th of December, may be returned at any time until January 30.

Our Guarantee

What if I don’t like my product?

If for any reason, you're not satisfied with Pro Naturals, simply return the product within 21 days of receipt for a full refund of the purchase price. For sanitary health concerns, we only accept the return for refund of liquids that are sealed / unopened in their original packaging. If your package has been opened we will not be able to provide a refund.

Pro Naturals FAQs

What is Pro Naturals Hair Repair System?

Pro Naturals Hair Repair System is an all natural, luxurious line of hair care products made using the finest of natural high quality ingredients such as 100% Pure Moroccan Oil. Specifically designed to repair hair and prevent further damage, Pro Naturals is unlike any other as it works to restore your hair to its natural state, not just temporarily ‘fix’ it.

What does Pro Naturals Hair Repair System do?

This breakthrough system starts by thoroughly cleansing your hair and scalp, removing built up residue left behind from the environment and hair products you use. It then goes to work to repair and protect the hair's cuticle layer, which is the outside protective layer of the hair shaft, by improving strength and elasticity.

What products are in the Pro Naturals Hair Repair System?

The Pro Naturals Hair Repair System consists of 4 products:

* Shampoo
* Conditioner
* Mask
* Leave in Treatment

Why is Pro Naturals Hair Repair System so effective?

Everyday we subject our hair and scalp to harmful environmental stressors such as extreme weather and damaging pollutants. Along with the added stress of styling tools, coloring and hair care products, our hair is left dry, brittle and lifeless. Pro Naturals works to first deeply cleanse your hair and scalp, creating the perfect foundation for repairing each and every strand of hair. Hair is then replenished, restored and protected, resulting in naturally luminous hair that is soft, shiny and full of life!

What results can you expect from Pro Naturals Hair Repair System?

When used as directed, you can expect immediate results from the Pro Naturals Hair Repair System. Dry, damaged, lifeless hair is transformed and the results are stronger, softer, healthier looking hair full of body and shine.

How do I use Pro Naturals Hair Repair System?

Pro Naturals 4 Step Hair Repair System is designed to be used in order from Step 1 to Step 4.

How often can I shampoo my hair with the Pro Naturals Hair Repair System products?

Pro Naturals 4 Step Hair Repair System is designed to be used for 1 week every 6 weeks. For those with extremely damaged hair you may wish to use this system more often at first. (Every 3 weeks). The Leave in Moroccan Oil Treatment can be used daily to help protect hair from heat styling and environmental stress.

Can I leave the Pro Naturals conditioner in my hair and not rinse out?

The Pro Naturals Conditioner is not a leave-in conditioner. For the best results be sure to thoroughly apply the conditioner from root to tip, allowing it to sit in the hair for two to three minutes before rinsing clean with lukewarm water.

Become a Distributor

How do I become an authorized Pro Naturals distributor?

If you are interested in becoming an authorized Pro Naturals Distributor please contact us at cs@pronaturals.ca for more information.

Other FAQs

How do I register my product?

Your product will come with an authentication card and hologram security number. To register your product visit the registration page.

How can I pay?

We accept Visa, Mastercard, Amex, Discover and PayPal.

Where can I buy offline?

You can buy from one of our authorized distributors.

Do you offer discounts for Professionals?

Yes we do. If you are a professional please contact us for more information on discounts and wholesale prices.

Do you have a distributor in my country?

See our list of authorized distributors here.