Shipping & Returns
Pro Naturals provides free Worldwide shipping so no matter where you are in the world, you too can have the best hair care products. Once you have placed your order we will have it shipped out within 24 hours (excluding weekends). Once your item has been shipped you will receive an email letting you know and you will then be able to login to your account and track your order.
|Delivery Country||Estimated Delivery|
|United States*||2-3 business days|
|Hawaii||3-6 business days|
|Canada||2-3 business days|
|United Kingdom||2-3 business days|
|Europe||3-6 business days|
|Australia||3-6 business days|
|New Zealand||3-6 business days|
|Asia||3-6 business days|
|South Africa||3-6 business days|
|Latin America||10-15 business days
Pro Naturals offers a 21 day money back guarantee so if you're not satisfied with your new item in any way just send it back for a full refund. For sanitary health concerns, we only accept the return for refund of liquids that are sealed / unopened in their original packaging. If your package has been opened we will not be able to provide a refund. If you would like to return your item please email firstname.lastname@example.org with a copy of your receipt and we will provide you with a return address. Once your item is received you will be notified and can expect your refund within 24-48 hours.Warranty
Pro Naturals has a high standard of cleanliness and each product is inspected before it is released and we can proudly say we have never had a company or customer ask for a refund due to a spoiled or contaminated product. However, no company is flawless and we cannot say a production error will never occur on our end so if you receive your item and feel there is a noticeable flaw in your product please contact us immediately at email@example.com along with your receipt so we can help with a replacement.